FAQs
Frequently Asked Questions
01
│
What types of clients do you work with?
We work with teams who care about clarity, consistency and craft: founders, leaders, marketing teams, and in-house functions who need materials that hold up in high-stakes moments. Sector matters less than standards.
02
│
Are you a branding studio?
We can build brand systems, but we’re not a “logo-first” studio. Most of our work is making real-world touchpoints, documents, decks, websites and campaigns look and read as credible as the business behind them.
03
│
We already have a brand. Can you work within it?
Yes. In many cases, we step into an existing brand and bring consistency, discipline and polish: tightening typography, layouts, hierarchy, and application across materials. If the brand kit is incomplete, we can extend it without reinventing it.
04
│
Do you write copy as well as design?
Yes. We’re strongest when we can shape the narrative and language alongside design, especially for websites, decks, proposals and core messaging. If you have copy in place, we can edit and elevate it.
05
│
What do you need from us to start?
Typically: existing materials (if any), a clear goal, a deadline, and a sense of the audience/decision-maker. We’ll guide the rest and tell you exactly what we need as we go
06
│
How quickly can you turn work around?
It depends on the scope and how final your inputs are. We can move fast when the goal is clear, and stakeholders are aligned. If timing is critical, we’ll prioritise the pieces that have the biggest impact first.
07
│
How does pricing work?
We price by project or on a retainer, depending on what’s needed. Most work fits into a clear scope with defined deliverables. For ongoing support, retainers keep turnaround quick and priorities moving.
08
│
Can you work to a deadline?
Yes. If timing is fixed, tell us upfront and we'll structure the scope around it. In most cases, a clear brief and aligned stakeholders are what make fast turnarounds possible.
09
│
Can you work with confidential or regulated content?
Yes. We’re comfortable working with sensitive information and can sign NDAs. We design with clarity and credibility in mind, particularly where scrutiny is high.
10
│
What’s included in a “template system”?
A practical set of master files and reusable components: layout rules, typography styles, grids, chart styles, and flexible modules; built so teams can produce consistent work quickly without fighting formatting.
11
│
How many rounds of revisions do you include?
We usually structure revisions as focused rounds at clear milestones (direction → refinement → final). The exact number depends on the scope, but we keep the process efficient and decision-led.
12
│
Who will we work with day-to-day?
You’ll work directly with senior people. We keep teams lean and accountable; no handoffs to juniors, no unnecessary layers.
13
│
What does a typical project look like?
We align on the goal, shape the narrative, design a system, roll it out across the priority touchpoints, then polish and hand over master files. For teams that need continuity, we stay on to keep everything sharp.
14
│
How do we get started?
Send a short note with what you’re making, who it’s for, and when you need it. If you have existing materials, include them. We’ll come back with a recommended scope and next steps.
