Privacy Policy

┃ Information we collect

We may collect and process the following categories of personal information:

• Identity and contact details: name, email address, phone number, company name, role/title

• Enquiry and project details: information you provide via forms, email, or calls (e.g., requirements, timelines, budget ranges), plus any files you share

• Client and supplier information: information necessary to deliver services and administer accounts (e.g., billing contacts, invoicing details)

• Website usage data: IP address, device/browser information, pages visited, referral source, and approximate location derived from IP

• Communications: emails, messages, notes and records of calls relating to enquiries or work

Please avoid submitting sensitive personal information (e.g., health, political opinions) unless we specifically request it and you choose to provide it.

┃ How we use your information

We use personal information to:

• Respond to enquiries and communicate with you

• Provide our services, including creating deliverables and managing projects

• Prepare proposals, statements of work, invoices, and administer accounts

• Operate, secure and improve our website and internal processes

• Send marketing communications where you have opted in, or where permitted by law

• Comply with legal, regulatory, or accounting obligations

┃ Legal basis for processing

Where applicable, we process personal information based on:

• Performance of a contract or taking steps at your request before entering a contract

• Legitimate business interests (e.g., responding to enquiries, maintaining security, improving services), balanced against your rights

• Consent (e.g., optional marketing communications; cookie preferences where required)

• Legal obligations (e.g., record-keeping and compliance)

┃ How we share information

We share personal information only as necessary, including with:

• Service providers who support our operations (e.g., website hosting, analytics, email, scheduling, CRM, file storage, invoicing)

• Professional advisers (e.g., legal and accounting)

• Authorities were required by law

• Clients and project stakeholders were relevant to the agreed work and delivery

We do not sell your personal information.

┃ International transfers

Some of our service providers may store or process data outside St. Vincent and the Grenadines. Where this occurs, we take reasonable steps to ensure appropriate protections are in place (such as contractual safeguards and reputable providers).

┃ Data retention

We keep personal information only for as long as necessary for the purposes described above, including:

• Enquiries: typically up to 24 months

• Client records: typically 6–7 years for accounting and business record-keeping

• Marketing: until you unsubscribe or we refresh consent/engagement

Retention may vary depending on the nature of the relationship and any legal requirements.

┃ Your choices and rights

Depending on your location and applicable law, you may request to:

• Access, correct or update your personal information

• Delete your personal information (where we are not required to retain it)

• Object to, or request restriction of, certain processing

• Opt out of marketing at any time (via unsubscribe links or by emailing us)

To make a request, contact hello@farharbourcreative.com.

┃ Cookies and analytics

We may use cookies and similar technologies to operate our website and understand usage. You can control cookies through your browser settings and, where implemented, our cookie preference controls.

If you use specific tools (e.g., Google Analytics, Meta Pixel, Hotjar), list them here or link to a dedicated Cookie Policy.

┃ Security

We use reasonable technical and organisational measures to protect personal information. No system is completely secure, but we work to prevent unauthorised access, loss or misuse.

┃ Children

Our website is not intended for children, and we do not knowingly collect personal information from children.

┃ Updates to this policy

We may update this Privacy Policy from time to time. The “Last updated” date will reflect the current version.

Last updated: 01/03/2026

Farharbour Creative Labs Limited (“Farharbour”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, or engage our services.